Frequently Asked Questions

📩 When will my order arrive?
All orders are shipped from our warehouse in Poland. Typical delivery times are:

  • Poland: 2–5 business days

  • Europe: 5–10 business days

  • Rest of the world: 7–15 business days

Once your order ships, you will receive an email with a tracking number so you can follow your package in real time.

🌍 Do you ship internationally?
Yes! We offer international shipping to most countries worldwide. Shipping costs and delivery times will be calculated at checkout depending on your location.

🔍 How can I track my order?
After your order is dispatched, we’ll send you an email with a tracking link and number. Simply click the link to monitor your shipment anytime.

💳 What payment methods do you accept?
We accept a variety of secure payment options, including:

  • Visa

  • Mastercard

  • PayPal

  • Bank Transfer

All transactions are protected with encryption to keep your data safe.

⏳ What if my order is delayed?
Delays can occasionally occur due to holidays, customs, or courier issues. If your order hasn’t arrived within the expected time frame, please contact us at belorbin@op.pl with your order number and we’ll assist you promptly.

🔁 Can I return my purchase?
Yes, returns are accepted within 30 days of delivery, provided the product is unused, undamaged, and in its original packaging. Please reach out to us first for return instructions.

❗ What should I do if I receive a damaged or incorrect item?
Please notify us within 7 days of delivery by emailing belorbin@op.pl with your order details and photos of the issue. We’ll arrange a replacement, refund, or store credit as needed.

💬 Need more help?
We’re here for you! Reach out anytime:

  • Name: Lidia Kowalska

  • Address: Krasickiego Ignacego 1A, 62-530 Posada, Poland

  • Email: belorbin@op.pl

  • Phone: +48 729 467 488

  • Website: belorbin.com

  • Business hours: Monday to Friday, 9:00 AM – 5:00 PM CET